PAYMENT UPDATE PAGE

As most of our Valued Customers are aware, we have had multiple issues with payment processors due to our industry and the idiotic lack of banking availability offered. We are SINCERELY HOPING this changes soon, but until it does we REQUIRE that you read everything below COMPLETELY, and follow the instructions EXACTLY, OR YOU WILL BE PERMANENTLY BANNED from using our service.

SORRY, NO EXCEPTIONS FOR ANYONE FOR ANY REASON! We have had too many issues caused by improper use of payment platforms.

HOW TO MAKE YOUR PAYMENT

You will  have multiple payment platform options to choose from, you are just required to follow the instructions below EXACTLY:

1) After you check out, note the last 4 digits of your order # (same as always)

2) You may then select between ZELLE,  VENMO, Chime or BTC to make payment

3) The phone number to find the correct account in Zelle will be included in the email.

4) The phone number to find the correct account for Venmo will be included in the email.

5) If you wish to use CashApp, Apple Pay, GPay, credit or debit card you may do so through CHIME "PayAnyone" using our payment ID which will be included in the email.

7) You may also simply use the QR codes provided in your confirmation email. The account, depending on which platform you choose, will display as “G S”, “Garrett”, "T S" or "Tisha" or “SEPIA Gallery”.

8) To pay via BTC, use the QR Code or the BTC address provided in your order confirmation email, then follow the provided instructions for payment verification.

9) IMPORTANT! When making payment, enter the last 4 digits of your order # in the “for” or “memo” line of your chosen payment method. NOTHING ELSE.

For example, if your order# is R278885371 you would write: 5371

It is really very simple, but must be followed exactly. 

IMPORTANT!!!! NO MESSAGES IN ANY PAYMENT APP. PERIOD! EVER! THIS HAS CAUSED US ISSUES and BREAKING THIS RULE WILL LIKELY GET YOUR ORDER CANCELLED and YOUR ACCOUNT CLOSED.

If you have a question, comment, etc… please ONLY do so through Customer Service via email : contact@hotzaza.com or via our chat line: 858-381-3221. 

IMPORTANT: PAYMENT PHONE NUMBERS ARE AN EXTENSION OF TRUST OFFERED TO MAKE YOUR ABILITY TO PAY CONVENIENT. ANYONE WHO ATTEMPTS TO USE ANY PAYMENT PHONE NUMBERS PROVIDED TO CONTACT THE COMPANY OR ANY OF THE OWNERS WILL BE PERMANENTLY BANNED.

We understand this was no one’s intent, but it was the payment platforms reading questions and comments in the in-app messages that got our previous accounts CLOSED!  If you do not follow these rules exactly, you will no longer be allowed to use our service. We have no choice but to do this, so please pay attention. It would genuinely SUCK for EVERYONE who can’t walk into one of our stores to lose access to our service because we have no way to accept payment anymore…. Because you “forgot” the really easy rules.

Anything you do not understand or have a question about, feel free to contact Customer Service!

Thank you! - Team Hot ZaZa