PAYMENT UPDATE PAGE

As most of our Valued Customers are aware, we have had multiple issues with payment processors due to our industry and the idiotic lack of banking availability offered. We are SINCERELY HOPING this changes soon, but until it does we have decided to proceed in a different way to (hopefully) avoid continuing to have such issues. To do so, we REQUIRE that you read everything below COMPLETELY, and follow the instructions EXACTLY, OR YOU WILL BE PERMANENTLY BANNED from using our service.

SORRY, NO EXCEPTIONS FOR ANYONE FOR ANY REASON!

FACTS: Regardless of the legal status in any State, cannabis is technically still considered Federally Illegal. (But they definitely still want our taxes and to regulate the hell out of us! ☹) Until this changes, all banks and payment platforms (digital or otherwise) are “required” to function under Federal Law, regardless of the State they are located in, the legality of cannabis products in the State, or the “Right to Try Act” in which we function under. 

WHY IS THIS SO RELEVANT TO YOU?

This is relevant because ALL of the digital payment platforms WANT to accept these payments, but technically can’t. They tend to look the other way until they are given a reason to actually look at the account… and once they do they then close it (if you are licensed like us) or WORSE (if you are selling cannabis and are not a licensed business). These actions DO NOT affect anyone MAKING PAYMENTS, but they DO affect our ability to continue to provide YOU our services online.

WHAT HAVE WE DECIDED TO DO?

It is actually quite simple, but please understand this is a risk for us and therefore you MUST follow our guidance EXACTLY. The owners have decided to take the “grey area” out of receiving payments entirely, and shift all payments to the VENMO, GPAY, and ZELLE of the art gallery they also own - viewable at sepiagallery.com.  This way when we need to issue a refund, someone wants to be cute and complain with the intent on getting us in trouble, or the payment platform does their routine “check” of the account… we DON’T GET CLOSED and lose the account and everything in it! This requires YOU to follow the steps below with ZERO deviation, and we are entrusting you to do so. 

**IF THIS IN ANY WAY MAKES YOU UNCOMFORTABLE, DO NOT PLACE AN ORDER WITH US** It is really our only viable option to continue to provide you outstanding products and services without constant problems.

HOW TO MAKE YOUR PAYMENT

There is not a huge change for you to worry about, we mainly want to be up front and honest with you about how we will now function. You will make your payments in the same way and will have more payment platform options to choose from, you are just required to follow the instructions below EXACTLY:

1) After you check out, note the last 4 digits of your order # (same as always)

2) You may then select between VENMO, GPAY or ZELLE **PLEASE NOTE that GPay has issues, especially if you have not yet gone through their full verification, and denies people frequently -  Additionally, VENMO and GPay are now requiring additional information from users, and will decline or not accept payments if the additional information is not complete and on record. ZELLE is a much more stable option, and is preferred.**

3) The phone number to find the correct account is THE SAME across all four payment platforms, and all four platforms are configured to notify us when a payment is received so you do not need to let us know payment has been made. In VENMO or GPAY you will get the same acknowledgement in-app as normal (during business hours). Payments made via ZELLE will be acknowledged via a text message from Customer Service (during business hours). 

4) The phone number for all payment platforms is: (279) 208-4513. (You may also simply use the QR codes we will also provide) The account, depending on which platform you choose, will display as “G S”, “Garrett”, “SEPIA” or “SEPIA Gallery”, and is attached to the actual art gallery one of the owners also owns.

5) Here is the only difference for you, and it’s not much! When making payment, instead of only putting the last 4 digits of your order # in the “for” or “memo” line, put “Print # “ then the last four digits of your order #. 

For example, if your order# is R278885371 you would write: 

Print # 5371

It is really very simple, but must be followed exactly. 

IMPORTANT!!!! NO MESSAGES IN APP. PERIOD! EVER! 

***PLEASE BE INFORMED THAT IF GPAY CONTINUES TO DENY CUSTOMERS WHO ATTEMPT TO MAKE PAYMENT IT IS EXTREMELY LIKELY WILL WILL DISCONTINUE USE OF THIS APP VERY SOON***

If you have a question, comment, etc… please ONLY do so through Customer Service via email : contact@hotzaza.com or via our chat line: 858-381-3221. We understand this was no one’s intent, but it was GPAY reading questions and comments in the in-app messages that just got our account CLOSED!  If you do not follow these rules exactly, you will no longer be allowed to use our service. We have no choice but to do this, so please pay attention. It would genuinely SUCK for EVERYONE who can’t walk into one of our stores to lose access to our service because we have no way to accept payment anymore…. Because you “forgot” the really easy rules. *Also, this notice will NOT be posted forever, so GET FAMILIAR with it NOW. *

So – more options. Same great products and service. Let’s get back to focusing on some hot zaza! 😊

Anything you do not understand or have a question about, feel free to contact Customer Service!